faq
how long until my order is ready for dispatch?
please allow up to 7 business days* for processing. once dispatched, the shipping time applies. we will send your an email with your tracking number when it's ready to be shipped. for more information about the latest shipping times and prices, please see our shipping policy.
* business days are monday to friday (excluding bank holidays and other national holidays)
how do I wash the socks/hats/accessories?
all packages come with washing instructions, so no need to worry! our neutral colour-ways (earth, oatmeal, matcha, bone) need to be hand washed separately in cold water using mild detergent. our pastel colours can be machine washed - a cold quick cycle is preferred. once washed, hang to air dry. no bleach, no dry clean.
how can I hear more about your workshops with nike?
follow our instagram @sslam.london for all the latest news and upcoming workshops with nike. we've ran 3 creative workshops in the past, and you can read about it here.
what sock size am I?
we have sizes S, M and L available - if in doubt, please refer to the sizing chart below. this is a guide by nike, if you're in between sizes, we suggest sizing up for a better fit.
| size | uk size | eu size | us (m) | us (w) |
| S | 2 - 5 | 34 - 38 | 3 - 6 | 4 - 6 |
| M | 5 - 8 | 38 - 42 | 6 - 8 | 6 - 10 |
| L | 8 - 11 | 42 - 46 | 8 - 12 | 10 - 13 |
are your socks and products authentic?
the products sold on SS.LAM are customised reworks of nike, inc. we source from nike and their authorised partnering retailers. they are then reworked with commercial dye into the neutral/pastel colours, as seen on our website.